Booking terms & conditions

Pollentia Rentals & Management SL CIF B16641474

BOOKING & PAYMENT

By making a booking with Pollentia Rentals the named person on the booking form agrees on behalf of all party members that:-

a) he/she has read these terms and conditions

 b) he/she consents to our use of personal information in accordance with our privacy policy

c) he/she accepts financial responsibility for the payment of the booking on behalf of all persons listed on the booking forms

d) he/she is over 18 years of age and all party members details are correct at the time of booking, (see below regarding changes to the booking)

To make a booking you must complete and check all the details on the booking form and pay the required deposit.  This deposit is non refundable in the case of a cancelation. Payment can be paid either by credit card or via bank transfer.  If for any reason we are unable to accept your booking the payment will be returned to you within 24 hours, equally you have the right to cancel the booking within 24 hours of making the payment penalty free.

The balance of the holiday must be paid 45 days before arrival, if this payment is not made we reserve the right to cancel your holiday and retain the deposit payment

You will not receive directions to the property or the arrival instructions before the full payment has been made.

All costs and charges relating to making the payment will be incurred by the client, the amount stated on the booking form must be the amount received by Pollentia Rentals.

If the booking is made less than 45days before arrival, 100% of the payment will be made at the time of booking.

CANCELATION OF YOUR BOOKING

For cancelations more than 45 days before arrival the penalty for cancelation will be 30% of the total cost of the holiday.

For cancelations between 45 and 30 days before arrival the penalty for cancelation will be 50% of the total cost of the holiday.

For cancelations less than 30 days before arrival the penalty for cancelation will be 100% of the total cost of the holiday.

If you do not arrive on the scheduled arrival day, without previous agreement, this will be treated as a cancellation.

All cancelation notifications must be sent in email to hello@pollentiarentals.com

 

THE ROLE OF POLLENTIA RENTALS

When booking a property, Pollentia Rentals acts as an intermediary between the property owner and you, the client.  PR is paid a fee in connection with this service by the property owner which is included in the total price of the reservation.  When you sign the rental contract you are actually signing a rental contract between yourself and the property owner, who is responsible for the accommodation.

For all of the services listed on our website PR acts as an intermediary and therefore our liability is limited.

As an intermediary, PR is not in a position to raise an invoice for the total amount paid, as the payment is divided between the property owner and other parties for which we are not entitled to raise an invoice.

PASSPORT INFORMATION

As a European legal requirement, passport details of all members of your party must be submitted to the local authorities on the day of your arrival.   We will request this information after the final payment has been received and before the directions and arrival instructions are sent to you.

SECURITY DEPOSIT

A security deposit will be taken on all reservations to cover, damage, theft, contract violations and excessive mess/rubbish left in the property.

The amount of this deposit will be stated at the time of booking and may vary depending on the property.   We reserve the right to invoice the client for any damage exceeding the amount of the security deposit paid.

NB Single sex parties and groups under 25 may be subject to a higher security deposit payable on arrival at the property.

Any claims against the deposit will be made within 48 hours of departure, after this time the security deposit will be refunded to the client.  PR is not responsible for fluctuations in the amount returned as there may be variations in the exchange rate and charges to from your bank relating to the return of deposit.

 CHANGES TO RESERVATIONS

Extension of stay:- providing the property is available for the extra days any booking may be extended.  The extension must be within the booking conditions of the selected property .  The extra days will be charged on top of the original price of the holiday.

Reduction of stay:- Is only possible before the second payment has been made 45 days before arrival and must be within the booking conditions of the selected property.  Any payments already made cannot be refunded.  

Number of guests:-  An increase or decrease in the number of guests staying at the property is permitted until arrival day.   All guests name and passport details must be registered on the day of arrival.  Each property has a maximum number of guests, you may not exceed this number.

THEFT

Pollentia Rentals does not accept any responsibility for any theft inside a property during your stay

BOOKING

Houses are available only for the number of guests stated on the booking form, if the number of guests exceeds the maximum permitted in the property Pollentia Rentals will cancel the rental agreement without refund of any amount paid

The property is a “Holiday rental property” it may not be used for any other purpose such as a business, venue for a banquet, wedding or seminar.  Using the property for any activity other than a Holiday rental will result in an immediate termination of the rental agreement.

FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control.

BUILDING WORK

Building works, serious construction works and the resulting noise from the site can take place at any time during the year on an adjoining or nearby property and land. If this work is affecting your holiday please report this to us immediately. These situations are beyond our control, but we will endeavour to do our upmost to alleviate the situation to the best of our ability.

Unfortunately we do not receive advance notice of when building works will begin as they are carried out by third parties over which we have no control.

Whilst we can assure you we will do our best to minimise any inconvenience or interruption to your holiday, we regret that this is a "Force Majeure" and we do not accept any liability or any claim for compensation as a result of such circumstances. We consider internal maintenance and the use of tile cutters and small power tools not to materially affect your holiday.

PETS & ANIMALS

You must have express consent in writing to bring any pets or animals into an of the properties advertised on Pollentiarentals.com

CLEANING, GARDEN & POOL

Houses will be clean on arrival with the appropriate amount of bedding and towels, cleaning staff, pool & garden maintenance staff will be entitled to enter the property using a second key during your stay in the property.

TAX

All Holiday rental properties listed on Pollentia Rentals website are subject to the Balearic Eco Tax.

For most cases this cost is built into the price advertised, if not it will be stated on the booking form and must be paid on arrival.

COMPLAINTS

Should you have a problem during your holiday and wish to make a formal complaint this must be in writing and emailed to hello@pollentiarentals.com

All verbal communications with your villa representative must be followed up in writing as soon as possible. Pollentia Rentals will make all efforts to rectify the issue the issue in resort as soon as possible, in the case that this is not possible compensation will be considered.

BEHAVIOR AND NOISE

We reserve the right to terminate your holiday agtreement if the behaviour of guests in your party is deemed by ourselves likely to cause, damage to the property, distress or annoyance to the neighbours or any employees or third party service providers.

There are noise restrictions in place in resorts that must be adhered to at all times.   Uncicil or disruptive behaviour may result in further action by neighbours or employees of Pollentia Rentals.

RESORT FACILITIES

Some resort facilities such as restaurants, shops, bars, water parks mentioned on our website may not be open at all times.  We have no control over the opening periods for these facilities and accept no liability if such a facility is closed at any time during your stay.

WEBSITE ACCURACY

Due to breakages and damage not all of the items shown on the website may be in the property.  This relates mainly to sunbeds, parasols and kitchenware.  PR can accept no responsibility for changes in design, colour or style.

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